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FAQ

Using Lyca Mobile is simple, just click below for more information.

How can I receive texts with Lyca Mobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I use VoIP Services on my Lyca Mobile?

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Forgotten PIN / PUK Codes

If you have enabled the SIM PIN code and then incorrectly enter your PIN in your Lyca Mobile three times your SIM card will automatically lock. In this case, you must enter the PUK code. The PUK code is displayed on the SIM card holder that came in the starter pack. Please retain it for storage. If you already have my Lyca Mobile you can also find the PUK code displayed there – click here to login If not, you can call our customer service department at Call 3332 (93#) or 9473 3332 / 2154 7171 and they will be happy to help you.

My Handset is locked

If the SIM does not work when you first enter it on your mobile, you have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code that will allow you to remove the SIM lock. If you have had your phone for less than a year, you should ask the handset provider how much it will cost to remove the SIM lock.

Where can I buy a Lyca Mobile SIM or Top-up My Balance?

You can buy Lyca Mobile SIM & Top-up vouchers at various locations or online.

What is My Lyca Mobile?

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Where can I find my Lyca Mobile number?

When you insert your new Lyca Mobile-SIM, you can display the number by dialing * 151 # (or # 97). The number will also be available on the SIM packaging.

Can I keep / transfer my existing mobile number?

Yes you can. You only need to follow some simple steps to keep your old number:

  • – Call Lyca Mobile customer care at 3332 (93#) – charges apply – or 9473 3332 / 2154 7171 to get more information.
  • – We talk you through the steps to keep your old mobile number.
Do calls have a connection charge?

Yes, we have setup fee for every call

Are there any monthly or hidden charges?

No, never.

How do I contact someone if I have a problem?

Click here to get complete information about the different ways you can get in touch with us.

How can I stop receiving unwanted texts or SPAM?

When you receive a text message from a company you do not have number for this is called SPAM. Unfortunately Lyca Mobile cannot prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have sophisticated ways to get mobile phone numbers. One way to avoid SPAM is To be careful about what sites you give your mobile number to.

Why is there a flashing envelope on my mobile?

The blinking envelope indicates your text message is full. This will usually prevent you from receiving more text messages until you delete some old ones.

You can delete messages from Inbox, Sent or Drafts folders to free up some storage space. Number of messages you can store will vary from one handset to another.

Where can I buy Lyca Mobile?

Lyca Mobile SIM cards and TOPUP vouchers are available from many shops throughout Norway.

How do I make an international call with Lyca Mobile?

When it comes to making international calls, use Lyca Mobile just as other mobile or landline phones. Just dial the number you need: 00 followed by country code, then your area code and phone number, and press the dialler button. Please note that most premium voice and text services in other countries could not be reached from a mobile phone service when calling from outside this country.

How to activate mobile Internet?

To activate the Mobile Internet service you must be over 18 years. To use the mobile internet you need the correct settings on your handset. Call customer service to request the settings (charges apply). We will send you SMS messages to update your phone’s Internet settings automatically. Make sure you accept this message and save the settings. If you need help, simply call 3332 from your Lyca Mobile. Click here to view your Mobile Web settings

What mobile handsets can I use with Lyca Mobile?

Product will be support on most of the handsets. If it is not support for your handset Please call customer service on 3332 – charges apply – or 21547171.

My handset seems to be locked

If your mobile phone screen shows some of the following when you first put Lyca Mobile SIM in the phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock “your phone can be locked to another network. There are several ways to unlock the phone-just call our customer service on 9473 3332 / 2154 7171 for expert advice.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to call or send a text message in more than 90 days. Unfortunately these SIM cards can not be connected and mobile number also stops being available for use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer service at 9473 3332 / 2154 7171 as soon as possible, and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls Using Lyca Mobile?

No, we do not offer premium SMS or Premium Calling as part of our product offerings.

How much does it cost to access the voicemail?

Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile dial 3331 (or 91#). Calls to access the voicemail are absolutely free.

How do I activate roaming facility using Lyca Mobile?
  • – Roaming services are automated, and it should work as soon as you travel abroad.
  • – In case you do not have access to the same, please turn off and on, and you should be able to use the services without any problem
Why I cannot send/receive SMS?

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +4794733111 for Lyca Mobile Norway. If you see a different number, enter +4794733111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

eSIM

What is an esim?

An eSIM is a convenient SIM card that’s integrated directly into your phone. Unlike traditional plastic SIM cards, the eSIM stores all the data needed for your device to connect to the LYCA Mobile network without the need of insertion and removal from the handset.

What’s dual sim with eSIM?

Dual SIM phones with eSIM enable users to have two phone numbers on one device. These phones contain both a physical SIM card and an eSIM, allowing for access to multiple data networks and their plans. This is convenient for people who utilize different phone lines for various reasons or who often travel abroad.

Can I get LYCA eSIM on Pay As You Go?

Yes! We offer both Pay As You Go (prepaid) and Pay Monthly (post-paid) to our customers, as long as their phones are compatible with the eSIM technology.

Which devices support eSIM?

Starting with the iPhone XS and continuing through to the latest iPhone 14 Pro Max, all iPhone models now have the capability to support eSIM. Similarly, iPads and tablets, such as the iPad Air, iPad Pro, and Microsoft Surface Pro X, also support eSIM. There are also numerous Android phone models that support eSIM, including Samsung, Huawei, Pixel, Motorola, Xiaomi, Sony, and others. Click here to access a complete list of phones compatible with Lyca eSIM.

Where Lyca eSIM can be purchased?

You can purchase Lyca eSIMs online on https://www.lyca-mobile.no/en/order-sim/ or through any retail shop selling Lyca Mobile SIM.

What is the eSIM QR code?

A QR code is a type of barcode used for quick and easy access to information using a smartphone. To use it, simply scan the unique code with your phone’s camera and the relevant information will be sent back to Lyca, enabling us to add an eSIM profile onto your device in a safe and secure manner. There’s no need to download any additional apps as the QR code reader is built into your phone.

If I'm using both my physical sim and eSIM, does that mean I have two mobile numbers?

Yes, if you have both a physical SIM card and an eSIM, then that means you have two separate mobile phone numbers. A mobile number will be active only on one of SIM type eSIM or physical.

How do I activate my eSIM that I ordered online via Lyca Mobile website?

Here are the steps to activate your eSIM:

  1. After ordering your eSIM online with bundle plan via Lyca Mobile, you will receive a confirmation email
  2. The email will contain a QR code for activating your eSIM
  3. Depending on your phone model (iOS, Android, Samsung Smartphone, Huawei etc.), follow the instructions below to successfully activate your eSIM

A. iPhone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps:

  1. Connect to Wi-fi
  2. Go Settings
  3. Mobile data
  4. Add eSIM (Click it will open the QR code scanner)
  5. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

B. Samsung Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi
  2. Open Settings
  3. Select Connections
  4. Select SIM card manager
  5. Select Add mobile plan
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

C. Google Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings.
  3. Choose Network & Internet.
  4. Select the plus sign (+) next to Mobile network.
  5. Select Download a SIM instead.
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

D. Huawei You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings and look for Mobile Network.
  3. Choose SIM Management.
  4. Add eSIM.
  5. Select Type – eSIM
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

I’ve accidently deleted my eSIM from my phone, what do I do?

Please call Lyca Mobile customer service

What do I need to do when I upgrade or change my phone?

Please call Lyca Mobile customer service

I ordered Lyca Mobile Free eSIM without a Plan or Topup, can I activate my eSIM?

Yes, you can activate your eSIM without a plan or top up. After you purchase the eSIM from our website, you will receive a confirmation email with a QR code. Scan the code and install the eSIM on your device. Once your eSIM is installed, it is activated and ready to use – but only after you purchase a bundle plan or top up. Without that, your eSIM won’t be able to make calls or access data networks. For an easy start with your new eSIM, we recommend buying a bundle plan from our website while purchasing your eSIM. That way you can get started instantly and save time!

I am Lyca Mobile customer and have a physical SIM how do I swap it with an eSIM ?

It’s easy to switch from a physical SIM to an eSIM! Here’s what you do:

  1. Go to Lycamobile.co.uk and order a free eSIM
  2. Once you have bought it, you will receive a confirmation email with a QR code
  3. Scan the QR code and install the eSIM on your device
  4. Login to your Lyca Mobile account from our website
  5. Go to Account Manager section
  6. Click on “SIM Swap” option on the navigation panel on the left
  7. Select the option to switch from a physical SIM to an eSIM
Bundle and Credit Reservation

What is credit reservation? And why has my credit been frozen?

Credit reservation is a new system we have introduced to automatically reserve credit paid for by top-up voucher or debit card in your Lyca Mobile account for the purpose of activating a rolling Pay As You Go (PAYG) plan or queued Lyca Mobile plan.

When you do not have enough credit in your balance for our system to automatically renew/activate your requested plan, our system will now automatically reserve any existing Lyca Mobile account credit until you’ve topped up enough balance to renew/activate the requested plan.

This is to prevent you from accidentally using services at PAYG standard rates without your knowledge (for example, data used by apps for alerts and background refreshes).

We will notify you that credit reservation has taken place on your Lyca Mobile balance. Any chargeable calls will divert to customer service, so you can release your balance.

For example: you purchase a Kr.200 30-day plan. When the expiry date arrives, you only have Kr.80 credit shown in your balance. With our credit reservation, your balance will automatically be reserved at Kr.80 – and you will be sent a text message letting you know. If you then top-up Kr.150 (bringing your total balance to Kr.230) the system will automatically active your Kr.200 plan. Your new plan will begin, and you will have Kr.30 balance to use for out-of-plan services.

 

What if I have activated my plan using a debit/credit card?

If you have activated your plan using a debit/credit card, unfortunately our credit reservation system does not support this payment method at the moment. We hope to change this soon. If you wish you can change your payment method by logging into your Lyca Mobile account

What happens to the services when credit reservation causes my Lyca Mobile account balance to be reserved?

When your account balance is reserved due to credit reservation, your Lyca Mobile services will be limited to non-chargeable calls and texts. This includes incoming calls, texts, customer service calls, and any free calls/texts – e.g., freephone numbers and free data (where applicable). Any additional unexpired Lyca Mobile plan will still continue to be available to you until it expires.

How do I release my Lyca Mobile account balance when credit reservation has activated?

To deactivate credit reservation and release your balance, text CANCEL to 5309. Your scheduled plan will be cancelled and reserved credit, if any, will be available for use at PAYG rates or for a plan you have enough credit for.

How can I check my balance to see my credit reservation?

When credit reservation starts for your number, your reserved balance amount will be in the SMS notification sent to you.

Please refer to the notification text or call customer service for your reserved balance.

Our credit reservation system does not currently support balance display – this is coming in a future update. If you check your balance after receiving a credit reservation notification message – via our call system, mobile app or your online account – it will display as having no funds.

However, any balance you had before credit reservation activated will be displayed immediately once you deactivate the credit reservation.

How does credit reservation work if I have multiple Lyca Mobile plans active on my Lyca Mobile account?

Credit reservation activates on a per-plan basis.

If you have more than one Lyca Mobile plan active, with auto-renewal or a plan queued, and not enough call credit in your balance, the first plan to expire will automatically trigger credit reservation and reserve your Lyca Mobile balance.

Your second Lyca Mobile plan will still continue to be available to you until it expires.

You will be notified of any credit reservation on your Lyca Mobile balance that takes place.

What if I want to activate a different plan – not my current or queued plan?

To activate a different plan to your current or queued plan, please contact customer service or call via 3332.

When credit reservation is active, if you top-up a sufficient amount for your current or queued plan, that plan will automatically be re-activated using the reserved credit and the balance of the top-up.

If you stop credit reservation and release your balance, you are free to top-up a new or existing plan, start a new plan, or use Pay As You Go services as you choose.

Can I disable auto-renewal before credit reservation activates?

Yes. You can disable auto-renewal on your Lyca Mobile plan(s), and this will also stop credit reservation from activating.

However, by disabling auto-renewal, any discounts or benefits which are conditional on auto-renewal may be lost. Please review your plan and agreement before cancelling auto-renewal.

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