FAQ

Using Lycamobile is simple, just click below for more information.

How can I receive texts with Lycamobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I use VoIP Services on my Lycamobile?

Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Forgotten PIN / PUK Codes

If you have enabled the SIM PIN code and then incorrectly enter your PIN in your Lycamobile three times your SIM card will automatically lock. In this case, you must enter the PUK code. The PUK code is displayed on the SIM card holder that came in the starter pack.

Please retain it for storage. If you already have my Lycamobile you can also find the PUK code displayed there – click here to login If not, you can call our customer service department at Call 3332 (93#) or 9473 3332 / 2154 7171 and they will be happy to help you.

My Handset is locked

If the SIM does not work when you first enter it on your mobile, you have a SIM lock.

If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code that will allow you to remove the SIM lock.

If you have had your phone for less than a year, you should ask the handset provider how much it will cost to remove the SIM lock.

Where can I buy a Lycamobile SIM or Top-up My Balance?

You can buy Lycamobile SIM & Top-up vouchers at various locations or online.

What is My Lycamobile?

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Where can I find my Lycamobile number?

When you insert your new Lycamobile-SIM, you can display the number by dialing * 151 # (or # 97). The number will also be available on the SIM packaging.

Can I keep / transfer my existing mobile number?

Yes you can. You only need to follow some simple steps to keep your old number:

  • – Call Lycamobile customer care at 3332 (93#) – charges apply – or 9473 3332 / 2154 7171 to get more information.
  • – We talk you through the steps to keep your old mobile number.
Do calls have a connection charge?

Yes, we have setup fee for every call

Are there any monthly or hidden charges?

No, never.

How do I contact someone if I have a problem?

Click here to get complete information about the different ways you can get in touch with us.

How can I stop receiving unwanted texts or SPAM?

When you receive a text message from a company you do not have number for this is called SPAM. Unfortunately Lycamobile cannot prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have sophisticated ways to get mobile phone numbers. One way to avoid SPAM is To be careful about what sites you give your mobile number to.

Why is there a flashing envelope on my mobile?

The blinking envelope indicates your text message is full. This will usually prevent you from receiving more text messages until you delete some old ones.

You can delete messages from Inbox, Sent or Drafts folders to free up some storage space. Number of messages you can store will vary from one handset to another.

Where can I buy Lycamobile?

Lycamobile SIM cards and TOPUP vouchers are available from many shops throughout Norway.

How do I make an international call with Lycamobile?

When it comes to making international calls, use Lycamobile just as other mobile or landline phones. Just dial the number you need: 00 followed by country code, then your area code and phone number, and press the dialler button.

Please note that most premium voice and text services in other countries could not be reached from a mobile phone service when calling from outside this country.

How to activate mobile Internet?

To activate the Mobile Internet service you must be over 18 years. To use the mobile internet you need the correct settings on your handset. Call customer service to request the settings (charges apply). We will send you SMS messages to update your phone’s Internet settings automatically. Make sure you accept this message and save the settings. If you need help, simply call 3332 from your Lycamobile.

Click here to view your Mobile Web settings

What mobile handsets can I use with Lycamobile?

Product will be support on most of the handsets. If it is not support for your handset Please call customer service on 3332 – charges apply – or 21547171.

My handset seems to be locked

If your mobile phone screen shows some of the following when you first put Lycamobile SIM in the phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock “your phone can be locked to another network.

There are several ways to unlock the phone-just call our customer service on 9473 3332 / 2154 7171 for expert advice.

I have not used my Lycamobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to call or send a text message in more than 90 days.

Unfortunately these SIM cards can not be connected and mobile number also stops being available for use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer service at 9473 3332 / 2154 7171 as soon as possible, and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls Using Lycamobile?

No, we do not offer premium SMS or Premium Calling as part of our product offerings.

How much does it cost to access the voicemail?

Your Lycamobile Voicemail service has been automatically activated. To access your voicemail from your Lycamobile dial 3331 (or 91#). Calls to access the voicemail are absolutely free.

How do I activate roaming facility using Lycamobile?
  • – Roaming services are automated, and it should work as soon as you travel abroad.
  • – In case you do not have access to the same, please turn off and on, and you should be able to use the services without any problem
Why I cannot send/receive SMS?

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +4794733111 for Lycamobile Norway. If you see a different number, enter +4794733111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

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Customer Testimonials

  • Customer Pic

    Marzena Simlat, Czeladz, Poland

    “Very friendly network. Cheap calls. Interesting offers. I would recommend to all.”

  • Customer Pic

    Anita Cysewska, Brusy, Poland

    “Very nice network… I have got one SIM card already 2 years and I have been using a lot of special offers. I am very happy, because I have got good network coverage and cheap international calls too.”

  • Customer Pic

    Robert Sebastian Grafetstetter, Altenmarkt, Germany

    “After I've bought a Lycamobile-UK SIM I had some trouble to activate data usage. Therefore I took contact to the Lycamobile customer service here on Facebook and it was absolutely the best decision I could take.

  • Customer Pic

    Daria Z, Choczewo, Poland

    "Excellent network, Thanks to Lycamobile, I can be in touch with my husband as he travels to Sweden."

  • Customer Pic

    Femifactor, London, UK

    "Thnx @LycamobileUK for the free Sim delivered… now that's customer service"

  • Customer Pic

    Janusz Baltazar Ziajka, Warsaw, Poland

    "I am paying almost nothing and I can speak with the whole World. Thank you Lycamobile that you are in Poland."

  • Customer Pic

    Aaron Rodríguez, Barakaldo, Spain

    "Unbelievable cheap rates with great coverage. Amazing!"

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